What Happens When You Commission a Custom Copper Piece

Most of what comes out of this workshop is custom work. That word can mean anything from 'a standard sink in a non-standard size' to 'a cupola for a 19th-century barn that needs to match a historical photograph.' The process is roughly the same either way, and it is worth knowing what to expect before you get in touch.

The first conversation ¶

The best first message is a description of what you need, a rough sense of the size, and a photo or reference image if you have one. You do not need precise measurements at this stage. Those come later. What I need to know first is whether the piece is feasible and whether it fits the kind of work I do.

I reply within two business days. If the project is something I can take on, I will say so and ask for the measurements I need to give a proper quote. If it is not. Because the timeline does not work, or because the piece requires a technique I do not use. I will say that too, and try to point you toward someone who can help.

The quote and deposit ¶

The quote is itemised: material weight and cost, hours at my standard rate, finishing method, and shipping. If there are options. Different finishes, different sizes. I will lay them out so you can make an informed choice. The quote is valid for 30 days.

A 50% deposit confirms the commission and puts you in the schedule. I will give you a start date and an estimated completion date at that point. If anything changes the timeline. A material delay, a design adjustment. I will contact you before it affects the delivery date, not after.

During the build ¶

For most pieces, I send one or two photos during the build: usually after the rough raising is done (so you can see the form taking shape) and again before the final patination is sealed (so you can confirm the finish). This is not a formal approval process, but it catches misunderstandings early.

If you want more updates than that, ask. Some clients want to see every stage; others prefer to wait for the finished piece. Either is fine.

Delivery ¶

Smaller pieces ship via standard carrier. Sinks and range hoods ship freight on a pallet, crated in plywood. I get freight quotes before finalising the invoice so the shipping cost is not a surprise. Delivery to most of the continental US takes five to ten business days by freight.

Local pickup is available by appointment at the workshop in Montpelier. If you are within 60 miles, I can also arrange delivery and installation for guttering and larger architectural pieces.

The process is straightforward because it has to be. I work alone and I cannot afford misunderstandings about what was agreed. Clear communication at the start saves everyone time.